Support

Start from the control that stopped the close.

Use the product model and launch guidance to identify the next action. Inside ERP.ai, Proto Agent can explain the model and help adapt the process.

Choose the issue you have.

Each route points to the smallest useful next step.

STRUCTURE

I need the finance model.

Review entities, periods, accounts, journals, reconciliations, tasks, adjustments, and their references.

View product model
PROCESS

I need the close sequence.

Follow plan, reconcile, adjust, and lock with the evidence each stage must retain.

View Month-End Close
ADOPTION

I need a launch path.

Prove one complete account trace before increasing entities, periods, records, or workflow scope.

View implementation

Common questions.

Answers use the same terms as the product so finance teams can act without translation.

Where is the working application?

This build.host site explains Finance ERP. The operational application, records, permissions, and workflows run inside ERP.ai.

What should we load first?

Start with active entities, current periods, controlled accounts, and the close work and balances being reviewed now.

Should workflows activate immediately?

No. Inspect triggers and mutations first. Activate safe routing deliberately and keep posting behind explicit approval.

Can Proto Agent adapt the close?

Yes. Use Proto Agent inside ERP.ai to understand the model and refine it around actual finance policies and exceptions.

Open the app where the evidence needs work.

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